Refund Policy



We highly encourage clients to trust and give as much creative freedom as possible to their vendors for the best outcome!

Flowers are very gentle product, therefore it is not subject to return or exchange as even in 2 hours flowers may look not the same as when sold or delivered. 

We would like to inform you that we are only responsible up to the cost of the flowers upon delivery and confirmation of receipt. This policy is due to potential factors beyond our control that may impact the delivery process. We appreciate your understanding and continued support.

 Returns Policy for Perishable Items:

  1. Notification: All issues must be reported within same day of delivery. If calling after hours, please leave a message with your contact information, and we will return your call the next business day.
  2. Damaged Items: We will happily replace any item that has been damaged or had its quality affected during shipping.
  3. Refunds: As flowers are perishable, we do not issue refunds.
  4. Quality Basis: Returns are accepted on a “quality” basis only. Personal preferences or “not liking” the arrangement are not grounds for a return. 
    We will do a return or exchange if you received a completely wrong order. It means in case you have received order with all wrong flowers or wrong size. Some flowers missing or substituted, different box or vase – are not subject to return or exchange.  All arrangements and bouquets in our store are designer products and are unique and original. Photos provided on the web-site are examples of similar works. The results may vary as florist will choose the best options out of the flowers available for that day. You can always do a special request for your order.


Substitutions:

  1. Out of Season/Stock: Since not all flowers are always in season or in stock, we reserve the right to substitute blooms with similar ones in terms of “look” and feel without prior consultation. We strive to make the arrangement as close to the advertised picture as possible.
  2. Specific Products: If you require a specific product, please call to check for its availability.



RESPONSIBILITY:

 

If you are not satisfied with order delivered you should contact us via email (tfloristry@gmail.com) or text (602-317-0156) the same day delivery! It is customer’s responsibility to check if the right order was delivered if ordered as gift to somebody else. You can also ask for the pictures before delivery – notify us that you want photos when you make an order.

If you want delivery person to call you upon flower arrival, you need to request that on your order. If nobody is responding and no one is opening the door, flowers will be left by the door or near the house in any safe place and we will notify customer by contact method provided. The Floristry is not responsible for the flowers after delivery.

If you are picking up the flowers, it is customer’s responsibility to check the order. If you take the order and leave it means, you automatically agree with order.  If it is somebody else is picking up for you – please inform that person what order he\she should get or request photo in advance before pick up. The Floristry is not responsible for the order after picked up by customer.  

It is customer’s responsibility to provide correct address, delivery date and time. If flowers delivered to wrong address or wrong date due to customer has not provided the full correct information, it will not be the reason for return or refund. If customer has not provided desired delivered date, we will ask for it via contact information provided with the order. If we receive no response from the customer, we will deliver the order next day if paid for delivery.  Pick up will be available for 3 days. If customer has not arrived to pick up, we will not refund or change order as if your order was complete by then.

We will charge additional based on distances if you add the wrong address as we are going to do two deliveries. Please make sure you add the correct shipping address.

Thank you for understanding and for your trust in our creative process!

 

 

 

 

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