Substitution Policy

Our photo may represent an overall theme or look and include a one-of-a-kind vase which can be be replicated.

Although the bouquet may not be precisely match the photo, its temperament will. Occasionally, substitutions may be necessary to create your arrangement due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

Please note in the florist instructions if certain design elements are important to your order.

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