Frequently Asked Questions
1. How long will my flowers stay fresh?
Our arrangements are designed to stay fresh for 4–7 days with proper care. We use the freshest seasonal flowers available and include care tips with every order to help extend the life of your bouquet.
2. Can I choose a specific delivery date and time?
Yes, during checkout, you can select your preferred delivery date. While we can’t guarantee exact delivery times, we do our best to deliver during your chosen time window. For urgent deliveries, please contact us directly.
3. What if the flowers I want are not in season?
We work with fresh, seasonal flowers, so certain blooms may not be available year-round. If a specific flower is unavailable, we’ll substitute with a similar variety of equal or higher value, and always keeping the style and color palette in mind.
4. Do you deliver on weekends or holidays?
Yes, we deliver on weekends and selected holidays. Availability may vary depending on the occasion and location, so we recommend placing your order early during peak seasons like Valentine’s Day or Mother’s Day.
5. Can I include a personal message with my order?
Absolutely. Every order comes with the option to add a custom message, which we’ll hand write on a complimentary card. It’s a simple way to make your gift even more meaningful.
6. What happens if the recipient isn’t home?
If no one is home, we’ll contact the recipient or attempt redelivery. If that’s not possible, our driver will try to leave the flowers in a safe, shaded spot, or try to ask their neighbors to keep the flowers. You can also leave delivery instructions during checkout.
7. Do you offer same-day delivery?
Yes, we offer same-day delivery for orders placed before our cutoff time, usually by 5PM. Availability depends on our delivery schedule and inventory, so we recommend ordering as early as possible or contact our team if it passes 5PM.
